CloudBets Privacy Policy — How Your Information Is Kept Secure

1 Introduction

CloudBets (referred to as "we", "us", or "CloudBets") is committed to protecting the privacy of users in Bangladesh. This Privacy Policy explains what information we collect when you use the CloudBets website or app, why we collect it, how we protect it, and what rights you have.

By registering with or using CloudBets, you agree to this Privacy Policy. It forms part of our Terms & Conditionsworks seamlessly with.

2 What Information We Collect

CloudBets collects information in three ways — what you provide directly, what is automatically generated through your use of the service, and what is obtained from third parties for verification purposes.

We never collect information we don't need. For example, CloudBets does not ask for family details, social media passwords, or health information.

3 How We Use Your Data

Your information is used exclusively for the following purposes:

• To create your account and deliver our services.
• To process deposits, withdrawals, and other financial transactions.
• KYC verification and fraud prevention.
• Providing customer support and resolving complaints.
• To comply with applicable laws and regulatory obligations.
• To secure the platform and prevent unauthorized access.
• A personalized betting experience and relevant promotions (subject to your consent).

4 When and With Whom Your Data Is Shared

CloudBets does not share your information with third parties unnecessarily under any circumstances. Sharing may occur with the following parties only in specific, limited situations:

• Payment Processors: Mobile Pay, Nagad, Rocket, and banks — solely to process transactions.
• KYC Partner: For identity verification — only the information necessary.
• Law Enforcement: In response to lawful orders or requests — in accordance with applicable law.
• Regulatory Authority: Information required to meet licensing obligations.
• Technology Service Providers: Cloud hosting and security — governed by strict confidentiality agreements.

In each of the above cases, only the minimum necessary data is shared, and third parties are not permitted to use it for any other purpose.

5 Cookies & tracking technologies

CloudBets uses cookies and similar technologies on its website and app. These fall into three main categories:

• Essential Cookies: Login sessions and security verification are essential — the site cannot function without them.
• Functional cookies: Your language preference, last viewed page — for a better experience.
• Analytics Cookies: To understand which features are used most — without identifying you personally.

Cookies can be disabled through your browser settings, though turning off essential cookies may cause certain parts of the site to not function properly.

6 How Long We Retain Your Data

CloudBets does not retain your data longer than necessary. The general policy is:

• All data is retained for as long as your account remains active.
• After account closure, financial records are retained for 5 years and identity records for 3 years, as required by law.
• Marketing preference data is deleted within 30 days of opting out.
• Technical logs are retained for a maximum of 12 months.

7 Your Rights

CloudBets believes you should have full control over your own data. You can exercise the following rights:

To exercise these rights, email us at support@cloudbets.bet or reach out via live chat. Requests are typically handled within 30 days.

8 Security Measures

CloudBets follows industry-leading standards to protect your data:

• 256-bit AES encryption for both data in transit and at rest.
• Regular security audits and risk assessments.
• Only authorized personnel can access specific data.
• Automated alerts for suspicious login attempts.
• Data backup and disaster recovery planning.

9 Children's Privacy

CloudBets services are intended for users aged 18 and above. We do not knowingly collect any information from individuals under the age of 18.

If a minor has registered — whether accidentally or by providing a false age — and we become aware of it, the account will be closed and the data deleted immediately.

10 International Data Transfers

While CloudBets primarily serves users in Bangladesh, some data may be stored on international servers for technical reasons. In such cases:

• Your data is only transmitted to the servers of secure, trusted service providers.
• Strict Data Processing Agreements (DPA) are in place.
• International privacy standards are strictly followed.

11 Privacy Policy Updates

CloudBets may update this policy from time to time. You will be notified of any significant changes via your registered mobile number or email before they take effect. Check the "Last Updated" date at the top of the page to see whether the policy has changed.

Continued use of CloudBets after any changes takes effect constitutes your acceptance of the updated policy.

12 Privacy Contact

If you have any questions about this policy or wish to exercise your rights, please contact us through the following:

General privacy questions can also be answered via live chat. However, formal requests related to identity verification should be submitted by email.